Return & Refund Policy

Effective Date: August 5, 2026

At Emerald City Hair, we take pride in providing premium-quality luxury human hair extensions, wigs, frontals, closures, and hair accessories. Due to the hygienic nature of our products, all sales are final.

No Refunds

We do not offer refunds, returns, or exchanges for any products that have been:

• Opened
• Worn
• Tried on
• Altered
• Colored
• Bleached
• Cut
• Washed
• Styled
• Damaged after delivery

Please carefully review your order before completing your purchase.

Damaged or Incorrect Orders

If you receive the wrong item or your order arrives damaged during shipping, you must contact us within 48 hours of delivery.

Please email:
emeraldcityluxuryhair@gmail.com

Include:

• Your order number
• Photos of the shipping box
• Photos of the product
• A description of the issue

We will review your claim and, if approved, send a replacement for the incorrect or damaged item.

Order Cancellations

Orders may only be canceled before processing begins.

Once an order has entered processing or has shipped, it cannot be canceled.

Shipping Delays

Emerald City Hair is not responsible for delays caused by:

• Shipping carriers
• Weather
• Customs
• Holidays
• Incorrect shipping addresses provided by the customer

Chargebacks

Initiating a chargeback for an order that was successfully delivered may delay future purchases while the claim is investigated.

Contact Us

If you have any questions regarding your order, please contact us at:

Emerald City Hair
Email: emeraldcityluxuryhair@gmail.com