Shipping Policy

Shipping Policy — Emerald City Hair

At Emerald City Hair, we take pride in delivering premium-quality extensions and luxury service. Please review our shipping timeframes below to know exactly what to expect when ordering from us.

📦 Processing & Production Times

Opulence Collection

Because these units are handcrafted with premium materials, please allow:
3 to 3.5 weeks for production and processing before shipment.

Custom Orders

Custom-made wigs, textures, or special requests also require:
3 to 3.5 weeks for production and processing before shipment.

Standard Products (Bundles, Closures, Frontals, HD Lace Units)

Processing time:
3–7 business days (depending on availability and order volume).

🚚 Shipping Times

Once your order has completed processing:

U.S. Shipping

  • Standard Shipping: 3–6 business days

  • Expedited Shipping: 1–3 business days (if available)

International Shipping

  • Standard International: 7–21 business days
    Shipping times vary based on destination and customs.

📍 Tracking Information

Once your order ships, you will receive a tracking number via email.
Please allow up to 24–48 hours for carrier updates to appear.

⏳ Shipping Delays

Emerald City Hair is not responsible for:

  • Carrier delays

  • Weather-related delays

  • Incorrect address submissions

  • Customs processing times

We will always assist you, but we cannot speed up carrier timelines.

🚫 Lost or Stolen Packages

If your package shows as delivered but you cannot locate it:

  1. Verify the shipping address

  2. Check your mailbox, porch, or delivery area

  3. Ask neighbors or your leasing office

  4. Contact the carrier directly

Once a package is marked delivered, we cannot issue refunds.
Customers must file a claim with the shipping carrier.

📬 Address Changes

Please double-check your address before checking out.
Address updates must be requested within 1 hour of placing your order.

💚 Thank You

Thank you for choosing Emerald City Hair. Your support means everything to us, and we’re committed to providing an exceptional experience from production to delivery.