Terms of Service

Terms of Service — Emerald City Hair

Welcome to Emerald City Hair. By accessing our website and purchasing from our store, you agree to the following terms and conditions. Please read them carefully.

1. General Information

Emerald City Hair is operated by Emerald City Hair LLC (or your business name).
Throughout the site, the terms “we,” “us,” and “our” refer to Emerald City Hair.

By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service.

2. Online Store Terms

You must be at least 18 years old to purchase from our website.
You may not use our products for illegal or unauthorized purposes.

You agree not to reproduce, distribute, or exploit any images, text, designs, or branding from our website without permission.

3. Product Descriptions

We strive to provide accurate descriptions of all products.
However, we do not guarantee that:

  • Descriptions

  • Images

  • Colors

  • Specifications
    will always match perfectly due to variations in lighting, screen displays, or vendor supply.

Hair textures may vary slightly between batches due to the nature of raw and virgin hair.

4. Pricing & Modifications

Prices are subject to change at any time without notice.
We reserve the right to:

  • Modify or discontinue products

  • Limit quantities

  • Refuse orders at our discretion

5. Order Acceptance

We reserve the right to refuse or cancel any order including, but not limited to:

  • Fraudulent activity

  • Incorrect billing information

  • Suspicious behavior

  • Unavailable items

If an order is canceled, you will be refunded immediately to the original payment method.

6. Returns, Refunds & Exchanges

Due to the hygienic nature of hair extensions, all sales are final unless the item arrives damaged, defective, or incorrect.

For full details, please refer to our Return Policy page.

7. Shipping & Delivery

Shipping times are estimates and may vary due to:

  • Carrier delays

  • Weather

  • Customs

  • High-demand seasons

Once an item has shipped, we are not responsible for delays or lost packages.
For more details, refer to our Shipping Policy.

8. Accuracy of Information

We are not responsible if information on the site is inaccurate, incomplete, or outdated.
We reserve the right to correct errors and update information at any time.

9. Third-Party Services

Some services (Shopify, shipping carriers, payment providers) are provided by third parties.
We are not responsible for third-party errors, delays, or issues.

10. Personal Information

Your submission of personal information is governed by our Privacy Policy.

11. Prohibited Uses

You may not use our website for:

  • Fraud

  • False identity

  • Harassment

  • Uploading viruses

  • Violating intellectual property

Violations will result in the termination of services.

12. Limitation of Liability

Emerald City Hair is not liable for any:

  • Losses

  • Damages

  • Claims
    resulting from the use or misuse of our products or website.

Purchasing hair and installing it involves professional handling.
Improper application may lead to damage for which we are not responsible.

13. Indemnification

You agree to indemnify and hold Emerald City Hair harmless from all claims arising from your breach of these Terms of Service.

14. Governing Law

These Terms of Service and any disputes shall be governed by the laws of the State of Georgia (or your state).

15. Changes to Terms

We may update these Terms at any time.
The most current version will always be available on this page.

Contact Us

For questions regarding these Terms of Service:

emeraldcityhairofficial@gmail.com