Return Policy

Return Policy — Emerald City Hair

At Emerald City Hair, we take pride in providing premium-quality hair extensions and exceptional service. Because our products are considered hygienic and cosmetic items, all sales are final.

To maintain the safety, cleanliness, and integrity of our products, we do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect.

❗ Eligible Situations for Replacement

We will replace your order only if:

  • You received the wrong item

  • The product arrived damaged or defective

  • The lace, bundles, or closure arrived in a compromised condition before being opened or installed

If you experience any of the above, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos and/or video of the issue

  • Unused, unaltered product (no cutting of lace, no combing, no installing)

⚠️ Not Eligible for Return/Exchange

For safety and hygiene reasons, we cannot accept returns for:

  • Opened or used hair

  • Installed, combed, brushed, dyed, washed, or altered hair

  • Lace that has been cut

  • Items past the 48-hour window

  • Clearance or promotional items

📦 Order Cancellations

Orders can be cancelled within 1 hour of purchase.
After this time frame, your order may already be in processing.

📬 Contact Us

If your package arrived damaged, defective, or incorrect, please contact us immediately:

📧emeraldcityhairofficial@gmail.com
(you can change this email later once your business email is ready)

💚 We appreciate you

Thank you for shopping with Emerald City Hair. Your satisfaction and confidence are our top priority.